AD ASTRA CUSTOMER CARE
Warranty information
Know where to find the coverage information for your selected device.
Product coverage
All AD ASTRA products are UAE / TDRA versions with a 1-year warranty through the brand's official service centre, except the Honor Robot Phone. Manufacturer warranty terms apply.
Honor Robot Phone
The Honor Robot Phone is a Chinese-version product. Warranty is not available for this model, across all colours and storage configurations.
If you need support
Contact AD ASTRA with your order number, device details, and a brief description of the issue. Our team will help you understand the next step for the applicable warranty process.
Keep your order details
Save your order confirmation and account history. These records help us identify the correct product and support route.
Need help with an order?
Our team can clarify the policy that applies to your purchase.